Residential Concierge Specialist

3 weeks ago


London, Greater London, United Kingdom Ballymore Full time

Ballymore seeks a skilled Residential Concierge Specialist to provide exceptional service to our residents. This is a permanent role with a competitive salary of £25,000 - £35,000 per annum.

Job Description

This role involves providing a quality service to residents, ensuring individual requests are dealt with efficiently and timely manner. You will assist with the security of residents and the building, ensuring the safety of all residents and visitors.

You will ensure that all requests and enquiries to the Concierge Department (both in person, email, and by telephone) are dealt with efficiently and professionally. This includes accepting and issuing resident parcels, meeting and greeting all residents, guests, and clients, demonstrating a stand-to-greet service.

You will also ensure the smooth running of communication systems within the estate (e.g., telephone, radio, internal intercom system). Additionally, you will ensure only authorized persons are given access to areas, issue visitor parking permits and explain on-site parking procedures.

Aid the security of the estate by communicating regularly with security staff about any concerning matters. Coordinate with cleaning staff regarding domestic rubbish removal from apartments. Report any security or health and safety issues accurately.

Document any incidents or complaints correctly. Safeguard security keys on behalf of residents and the estate, following standard operating procedures. Issue keys only to authorized personnel/residents, ensuring appropriate authorization and disclaimers are in place.

Cross-train with other resort departments. Respond to resident enquiries via the b. Life system, meeting time constraints for open tickets. Receive and issue residents' dry cleaning/laundry, ensuring relevant paperwork is completed.

Conduct apartment and estate key audits during night shifts, following up on any missing keys. Proactively address maintenance and cleaning issues identified within the estate. Maintain a safe environment for all individuals in the estate.

Securely handle people's data, ensuring compliance with GDPR. Report accidents and record them in the accident book as appropriate. Control lobby lights according to the schedule.

Handle high-pressure situations effectively, maintaining calm with challenging individuals. Conduct monthly stock checks of the first-aid box and concierge supplies, requisitioning as necessary.



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