Supply Chain Manager
1 week ago
As a key member of our UK-based team, you will play a crucial role in delivering exceptional customer service and ensuring our customers receive industry-leading on-time, in-full service.
The successful candidate will have a strong background in Supply Chain and/or Order Management, with experience in managing complex customer relationships and developing strategies to improve customer satisfaction and engagement.
- Develop and implement customer-centric strategies to drive business growth and improve customer satisfaction.
- Work closely with the Sales and Marketing teams to develop and execute go-to-market plans.
- Manage and analyze data to monitor performance and plan improvements and demand.
Salary: £65,000 - £85,000 per annum.
This role involves leading the Customer Services Team to deliver industry-leading on-time, in-full service, and developing and implementing strategies to improve customer satisfaction and engagement. The successful candidate will also be responsible for managing complaint resolution, attending customer review meetings, and driving collaborative efficiency projects.
- Collaborate with other departments to ensure seamless execution of local customer service activities.
- Develop customer service procedures and standards for customer service support to the Professional and Retail MSUs.
- Evaluate external customer satisfaction, define and implement improvement activities based on 3rd party survey insight.
Requirements:
- Demonstrable relevant experience in Supply Chain and/or Order Management.
- Knowledge of and experience in Order to Cash processes.
- Understanding of EDI systems.
- Good data analysis and reporting skills.
- High level Customer Focus and excellent Customer Service skills.
- Project Management skills and experience.
- Ability to set a strategic vision and 'take others with you'.
- FMCg supply chain exposure or experience.
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