Global Supply Chain Expert
16 hours ago
About Avetta
Avetta is a leading provider of SaaS technology and human insights to connect organizations with qualified suppliers, contractors, and vendors.
We foster sustainable growth for businesses and their supply chains through cloud-based technology and expert collaboration.
Role Overview
The Client Success Strategist will play a critical role in driving business outcomes for our clients by delivering exceptional onboarding experiences and ensuring seamless communication throughout the supplier lifecycle.
This includes setting clear expectations with clients, fostering two-way communication, and establishing trust as a valued partner and expert.
Responsibilities include:
- Supporting clients on-site and in their systems as needed
- Assisting client stakeholders in gathering supplier lists and coordinating scope, enrichment, prioritization, strategy, and quality assurance
- Collaborating with clients and Avetta's Supplier Communications team to develop co-branded communication plans
- Coordinating communications and driving intended outcomes
- Implementing good change management best practices within client policies and procedures
- Disseminating critical client-specific information to internal teams
- Generating and managing supplier registration reporting to meet client SLAs and drive efficiency and quality
- Handling customer escalations and maintaining regular reporting updates
- Collaborating with internal teams for smooth transitions from Client Onboarding Manager to Client Success Manager
Requirements
To be successful in this role, you will need:
- 4-5 years of experience in customer onboarding or a combination of 2+ years in onboarding with additional experience in implementation and/or customer success roles
- Proficiency in one of the following languages: French or Spanish
- Professional phone presence and excellent written and verbal communication skills
- Excellent time management skills and ability to multi-task with shifting priorities
- 2+ years of CRM (Salesforce) experience
- Experience with Microsoft Office suite of products
Salary Estimate
The estimated salary for this role is $85,000 - $110,000 per year, depending on location and experience.
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