Reservations Coordinator

6 days ago


London, Greater London, United Kingdom PULLMAN Full time
{"title": "Reservations Agent", "description": "Role Overview

We are seeking a highly skilled and enthusiastic Reservations Agent to join our team at Pullman London St Pancras hotel.

This is an exciting opportunity for a customer-focused individual to work in a fast-paced environment and provide exceptional service to our guests.

Key Responsibilities
  • Process reservations efficiently and effectively, ensuring maximum room revenue through room merchandising.
  • Handle reservation calls in a professional and pleasant manner, providing accurate information and resolving any issues promptly.
  • Manage correspondence related to reservations, ensuring timely and effective communication with guests and internal teams.
  • Run reports and distribute relevant information to management, utilizing the Reservations Manual as a guide.
  • Utilize excellent organizational and administrative skills to maintain accurate records and ensure seamless operations.
Requirements
  • Previous experience in Front Office or Reservations is essential.
  • Proficiency in Opera cloud software is required.
  • Excellent written and spoken English communication skills are necessary.
Benefits
  • Complimentary Bonus Breaks - enjoy a free one or two-day break in another Accor property in the UK each year.
  • Pension Scheme.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Free meals on duty.
  • Free access to hotel gym.
  • Up to 33 days of annual leave per annum.
", "lang_code": "en-US"}

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