Restaurant Deputy Manager
1 month ago
We are seeking an experienced Deputy Restaurant Manager to join our team at British Garden Centres. As a key member of our management team, you will be responsible for overseeing staff, ensuring the smooth operation of the restaurant, and handling escalated customer queries and grievances.
Key Responsibilities:- Organize team schedules, handle staff issues, and manage sick leave
- Evaluate employee performance and provide training and guidance as needed
- Manage various department-specific initiatives and ensure they are completed within scope, time, and budget
- Filling in for absent employees and assisting teams as needed to successfully complete projects
- Ensure employees follow company policies, as well as health and safety regulations
- Ensure a high and consistent standard of customer service
- Business compliance in accordance with Health and Safety and Food Safety laws and regulations
- Previous experience working in a busy hospitality venue
- Thorough understanding of allergens and food safety
- Excellent communication skills and able to work as part of a team
- Strong IT and communication skills
- Flexible in terms of days and hours worked to meet business demands
- Solid leadership qualities with an ability to engage with a large team to drive service and standards
- Knowledge of HACCP
- Professionalism and reliability
- Remains calm under pressure
- Good time management
- Level 2 basic food hygiene
- Must be friendly and confident for this customer-facing role
- No evening work, split shifts, or unsociable hours, year-round business
- Security of working in a well-established expanding family business and the associated benefits
- Rate of pay negotiable, dependent upon skills and experience
- 50% meal discount at any BGC restaurant and 20% discount at any BGC store, additionally discount rates available for Woodthorpe Leisure Park
Please send your CV and cover letter to Angela Marshall, Restaurant Manager at amarshall@britishgardencentres.com. Applications close on Tuesday 8th October 2024. If your application is successful, someone from the management team will be in touch with you.
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