Customer Support Specialist

6 days ago

Reading, Reading, United Kingdom Point of Rental Software Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet.

Key Responsibilities
  • Provide application/business support to our customers via telephone and email
  • Log, prioritize and act on calls via the Point of Rental Software CRM system (Salesforce)
  • Ensure timely updates to the CRM system to monitor call status and facilitate problem reporting
  • Document software features and business processes for use as knowledge base articles or customer fact sheets
  • Treat all customers and colleagues with respect and demonstrate a commitment to the Point of Rental Software's Equal Opportunities Policy
Requirements
  • Experience in 1st Line Support or Server Support role
  • Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating Systems
  • Windows server shares and permissions
  • A successful track record in application support
  • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
  • Strong knowledge of Microsoft environments and proficient problem-solving skills
  • Good customer service skills and confidence on the phone
  • Excellent communication and customer service skills
Preferred Qualifications
  • Relevant languages: German, Dutch, French, Italian, Spanish & Portuguese
  • SQL Server and a basic understanding of TSQL queries
  • Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
  • Experience with mobile data devices
What We Offer

Full-Time, Base Salary. M-F, Day Shift. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws.

POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.

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