Customer Support Specialist

13 hours ago

Reading, Reading, United Kingdom Point of Rental Software Full time
Job Title: Customer Support Specialist

About the Role:

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, and CRM system
  • Log, prioritize, and resolve customer issues in a timely manner
  • Ensure accurate and up-to-date documentation of customer interactions and support activities
  • Collaborate with internal teams to resolve complex customer issues
  • Identify trends and areas for improvement, and contribute to the development of support processes and knowledge base

Requirements:

  • Excellent communication and customer service skills
  • Strong technical skills, including experience with SQL Server, Windows Server, and Microsoft environments
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Ability to learn and adapt to new technologies and processes

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Point of Rental Software:

Point of Rental Software is a leading provider of rental software solutions. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and motivated individual to join our team.

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