Coffee Shop Shift Manager

5 days ago


Esher, Surrey, United Kingdom Caffe Nero Esher Full time

Job Description

This is an exciting opportunity to join our team as a Coffee Shop Shift Manager at Caffe Nero Esher. As a Shift Leader, you will be responsible for supporting the running of the store, leading the team, and delivering exceptional customer service.

Key Responsibilities

  • Manage and lead a team of baristas and other store staff
  • Provide excellent customer service and resolve any customer complaints
  • Maintain high standards of coffee quality and presentation
  • Control stock levels and inventory effectively
  • Contribute to the development of the store's business plan and goals

Requirements

To be successful in this role, you will need to have:

  • Excellent leadership and communication skills
  • A strong understanding of customer service principles and practices
  • The ability to work well under pressure and make decisions quickly
  • A passion for great coffee and customer service

Why Choose Us?

Caffe Nero offers a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to providing our employees with the training and support they need to succeed.



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