Customer Service Team Lead
2 days ago
Claire's is a leading high street fashion retailer with over 3000 stores globally, specializing in fashionable jewelry, accessories, and cosmetics products. Our core customer ranges from children to young women, and we encourage all store members to wear our products.
We are committed to delivering exceptional customer service, while providing opportunities for our employees to grow and develop in their careers. Our company culture values diversity, equity, and inclusion, and we encourage applications from members of all underrepresented groups.
Key Responsibilities:
- Supporting Store Managers and Assistant Store Managers with the achievement of retail store targets
- Opening and closing the store, ensuring safe and legal trading practices
- Delivering sales through exceptional customer service
- Ensuring customers have a positive shopping experience
- Demonstrating Claire's products and assisting customers with queries
- Processing store deliveries, visual merchandising, stock takes, markdowns, and promotions
- Providing ear piercing services (full training provided)
- Maintaining a clean and inviting store environment
Requirements:
- High school diploma required, with a minimum 1 year retail experience
- Excellent verbal/written communication and organizational skills
- Basic computer skills and ability to operate POS system
- Ability to stand during scheduled shifts, with occasional lifting up to 75 lbs
- Ability to maneuver merchandise throughout the store and assist customers
- Strong reading comprehension skills and sound understanding of mathematics
- Able to work in a fast-paced environment, with flexibility to adapt to changing situations
Benefits: Competitive salary, paid time off, and opportunities for career growth and development.
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