Service Desk Operations Lead

1 month ago


Esher, Surrey, United Kingdom Healix Full time
Job Description

We are looking for an exceptional IT Service Desk Manager to lead our global team at Healix in Esher. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our service desk, providing timely and effective support to our customers, and driving continuous improvement in our processes and procedures.

The successful candidate will have a proven track record of managing and mentoring teams, with a strong understanding of ITIL best practices and service management principles. They will also possess excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.

Key responsibilities of the role include:

  • Leading a team of analysts to provide timely and effective support to customers
  • Developing and implementing process improvements to enhance customer satisfaction and reduce resolution times
  • Collaborating with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion

We estimate the salary for this role to be around £65,000 - £85,000 per annum, depending on experience.



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