IT Service Desk Manager

1 month ago


Esher, Surrey, United Kingdom Healix Full time
About the Role

We are seeking a highly skilled and experienced IT Service Desk Manager to join our team at Healix in Esher. The successful candidate will be responsible for managing and mentoring a diverse team of analysts globally, championing Healix IT's mission to provide fit-for-purpose 24x7 support to all teams, regardless of location or time zone.

The ideal candidate will have strong knowledge of ITIL framework and best practices, proficiency in service desk software and ITSM tooling, including Microsoft 365 and Microsoft Intune. They will also possess excellent written and spoken English skills, with the ability to communicate effectively with staff members across the group, senior stakeholders, suppliers, and IT departments of third-party companies.

Key responsibilities of the role include:

  • Managing and mentoring a diverse team of analysts globally
  • Championing Healix IT's mission to provide fit-for-purpose 24x7 support to all teams
  • Fostering a culture of pride in supporting customers and building a vision of one service desk that is globally dispersed across the group

In terms of salary, we estimate this role to be around £60,000 - £80,000 per annum, depending on experience. Some out-of-hours work may be necessary for maintenance of critical systems, and occasional travel to other locations may be required for training and support.

About Healix

All around the world, Healix safeguards people's health and wellbeing.



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