Customer Support Specialist
1 month ago
Smarter Grid Solutions Ltd. is a pioneering technology company that empowers utilities and developers to integrate distributed and renewable energy resources. Our innovative Active Network Management (ANM) technology enables real-time, autonomous control of distributed energy resources, built on over a decade of research, development, and deployment.
We are seeking a highly motivated Graduate Engineer (Electrical; Mechanical Electrical; Computer and Electronic Systems or equivalent MSC) to join our Managed Services team, providing technical customer support and conducting system testing to enhance delivery of our technology to production environments.
Key Responsibilities:
- Provide 2nd tier technical support for customers and Smart Grid deployments
- Generate monthly operational reports for our customers
- Analyse data and identify system tools for proactive customer support and improved system performance
- Proactively monitor infrastructure, taking corrective action as necessary
- Support and deliver operational Active Network Management Systems
- Liaise with Development, Integration, and Project Management teams for support in diagnosis, investigation, and resolution
- Provide feedback to team leaders to improve our system and services
- Build pre-production test systems
- Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments
- Execute product test processes and produce associated test documentation
- Maintain knowledge of latest research, development, and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms, and target markets
- Work within and aid in the development of SGS's information and quality management systems
Requirements:
- HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science, or similar discipline
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Experienced in helpdesk systems and ability to manage customer support issues throughout their lifecycle
Benefits:
- Competitive salary, dependent upon experience
- 33 days holiday (inclusive of 3 public days)
- 5% matched Employer pension scheme
- Up to 5% company performance bonus per annum
- Private Medical Insurance through Vitality
- Life Cover (3x)
- Cycle scheme
We are committed to providing reasonable support or adjustments during our recruitment process. If you need support, please reach out to recruitment@smartergridsolutions.
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