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Customer Service Representative
2 months ago
At Randstad Delivery (GBS), we are seeking a highly skilled Customer Advisor to join our dynamic team in Edinburgh. As a key player in the UK banking industry, we offer a collaborative and growth-focused environment where you can thrive and develop your career.
Key Responsibilities:- Customer Service: Provide exceptional service to customers, handling enquiries and cashiering duties with professionalism and efficiency.
- Relationship Building: Establish strong customer relationships to enhance loyalty and satisfaction.
- Lead Generation: Identify sales opportunities and refer leads to colleagues to ensure lead generation targets are achieved.
- Customer Support: Investigate and resolve straightforward customer enquiries or complaints within agreed service standards.
- Referral Management: Recognise when a customer's request requires specialist advice and refer them to the appropriate team or colleague.
- Team Collaboration: Contribute to team objectives by supporting workload management and ensuring customer satisfaction.
- Strong Communication Skills: Ability to interact effectively with customers.
- Process Efficiency: Handle routine processes with accuracy and efficiency.
- Proactive Attitude: Identify opportunities and solve customer queries.
- Previous Experience: Previous experience in a customer service or retail banking environment is desirable but not essential.
- Competitive Salary: Competitive salary and performance-based incentives.
- Training and Development: Training and career development opportunities within a renowned banking group.
- Supportive Culture: A supportive, inclusive workplace culture.
If you are passionate about delivering outstanding customer service and are looking to grow your career within the financial services sector, we would love to hear from you.
