Software Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Ad Warrior Ltd. As a key member of our customer support department, you will be responsible for providing exceptional technical assistance to our clients who use our customised software solutions.
With your expertise in Windows-based systems and technical support, you will troubleshoot and resolve issues efficiently, ensuring minimal disruption to our customers' workflow. Your excellent communication skills will enable you to provide clear guidance and training to customers on how to utilise our software effectively.
This role is ideal for an individual with a passion for delivering outstanding customer service and a keen interest in software development. If you have experience working in a similar role, preferably in a small business environment, we would like to hear from you.
Key Responsibilities:
- Provide technical support via phone, email, and remote sessions
- Offer training and guidance on software usage
- Troubleshoot and resolve software issues
- Assist with software updates and new feature implementation
The ideal candidate will have a strong understanding of Windows-based systems, basic software installation and configuration, and familiarity with remote desktop tools. Previous experience in a technical support role is desirable, but full training will be provided.
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