Software Technical Specialist

2 days ago


Gloucester, Gloucestershire, United Kingdom Windowlink Full time
Technical Support Role
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We are seeking an experienced Technical Support Specialist to join our team in Gloucester, working closely with our customised software solutions for the windows and doors industry.

The successful candidate will provide high-quality customer support, troubleshoot technical issues, and assist clients with using our software effectively. This role requires excellent communication and problem-solving skills, as well as familiarity with Windows-based software and hardware.

Responsibilities:

  1. Deliver exceptional customer support via phone, email, and remote sessions.
  2. Conduct software training sessions to help clients utilize our software features efficiently.
  3. Diagnose and resolve software issues on Windows-based systems.
  4. Collaborate with the team to ensure seamless software updates and minimal disruption to clients' workflows.

Benefits:

  • A competitive salary of £24,500 per annum.
  • The opportunity to work with a family-run business offering customized software solutions.
  • A dynamic and supportive work environment that fosters growth and development.

About Us:

Windowlink is a small, family-run business that specializes in providing customized software solutions for the windows and doors industry. Our in-house software, Focus40, has been instrumental in helping our clients streamline their project management processes.



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