Retail HR Specialist

3 weeks ago

Royston, Barnsley, United Kingdom Hotel Chocolat Full time

As a key member of our HR team, you will play a vital role in supporting our Retail operations. Your primary focus will be on providing expert advice and guidance on HR-related queries across the employee lifecycle.

Working closely with our Store and District Managers, you will build effective working relationships across the Retail estate. Your expertise will ensure that HR matters are handled effectively and in a timely manner, balancing any associated risk with commercial needs.

You will also work closely with the Retail HR Manager, identifying trends and opportunities to improve the employee experience and supporting on HR projects in line with our People Shapers.

As a valued member of our team, you will receive a competitive salary and a range of company benefits. You will also enjoy a 50% discount on all products and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we have adopted hybrid working. This means you will join us on site for two days a week (one day out in a store as needed and one at one of our support sites), and for the other three days – you can work from wherever you like. The on-site locations for this role are our Support Office, 'Mint House', in Royston, Hertfordshire and our distribution office in St Neots when the HR Team come together to work collaboratively.

Please note: you will need a full UK driving licence for this position.

Key Responsibilities:

  • Advising, coaching, and developing our Retail management teams to deal with ER cases (disciplinaries, grievance, sickness absence, etc.) and HR matters and support with writing and reviewing letters.
  • Supporting Retail management teams with completing and submitting OH referrals.
  • Attending and chairing weekly Retail HR Surgeries: providing advice, coaching and guidance to Retail management teams.
  • Travelling to stores and premises throughout the UK and ROI to support with ER cases as needed and accompanying the Retail HR Manager on periodic store visits.
  • Attending Retail Leadership Meetings and Retail District Meetings.
  • Leading on complex/higher risk ER cases, escalating to the Retail HR Manager where necessary.
  • Assisting and coaching the Omnichannel HR Support Coordinator with low level ER cases and acting as a point of escalation for Retail HR queries.
  • Assisting in ongoing creation and maintenance of Hotel Chocolat's HR policies and procedures.
  • Reviewing feedback from Retail Exit Surveys to identify patterns and trends, highlighting areas for improvement to the Retail HR Manager.
  • Working with the HR Systems & Data Analyst to produce reports detailing key HR metrics for Retail and feedback on any patterns and trends.
  • Assisting the Retail HR Manager and L&D Manager in creating and delivering HR-related training to the Retail teams.
  • Assisting the Omnichannel Recruitment Advisor with Retail recruitment initiatives and queries.
  • Maintaining up to date with UK and ROI employment legislation and trends and attending internal and external training events where necessary.
  • Supporting the Retail HR Manager and wider Omnichannel HR Team to deliver projects and initiatives stemming from Company, Retail and HR strategy.

Requirements:

  • Experience advising on and managing a high volume of ER cases of varying complexity up to and including dismissals and appeals.
  • Excellent knowledge and understanding of UK employment law, regulations, and best practice.

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