Retail HR Advisor
5 days ago
As a key member of our HR team, you will play a vital role in supporting our Retail operations. Your primary focus will be on providing expert advice and guidance on HR-related queries across the employee lifecycle, ensuring that all matters are handled effectively and in a timely manner.
Working closely with our Store and District Managers, you will build effective working relationships across the Retail estate, identifying trends and opportunities to improve the employee experience. You will also work closely with the Retail HR Manager to support on HR projects in line with our People Shapers.
As part of our hybrid working model, you will join us on site for two days a week, with the option to work from home for the remaining three days. This role is based in our Support Office, 'Mint House', in Royston, Hertfordshire, and our distribution office in St Neots.
Key Responsibilities:
- Advising, coaching, and developing our Retail management teams to deal with ER cases and HR matters.
- Supporting Retail management teams with completing and submitting OH referrals.
- Attending and chairing weekly Retail HR Surgeries: providing advice, coaching and guidance to Retail management teams.
- Travelling to stores and premises throughout the UK and ROI to support with ER cases as needed.
- Attending Retail Leadership Meetings and Retail District Meetings.
- Leading on complex/higher risk ER cases, escalating to the Retail HR Manager where necessary.
- Assisting and coaching the Omnichannel HR Support Coordinator with low level ER cases.
- Assisting in ongoing creation and maintenance of Hotel Chocolat's HR policies and procedures.
- Reviewing feedback from Retail Exit Surveys to identify patterns and trends.
- Working with the HR Systems & Data Analyst to produce reports detailing key HR metrics for Retail.
Requirements:
- Experience advising on and managing a high volume of ER cases of varying complexity.
- Excellent knowledge and understanding of UK employment law, regulations, and best practice.
About Us:
Hotel Chocolat is a leading premium chocolate brand, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the VelvetiserTM. We're a dynamic and growing company, with a strong focus on employee development and well-being.
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