Retail HR Specialist

1 month ago


Royston, Barnsley, United Kingdom Hotel Chocolat Full time
Job Title: Retail HR Advisor

Hotel Chocolat is seeking a skilled Retail HR Advisor to join our HR team on a permanent basis. As a key member of our team, you will be responsible for providing expert advice and guidance on HR-related queries across the employee lifecycle.

Key Responsibilities:
  • Advising and coaching Retail management teams on employee relations cases, including disciplinaries, grievances, and sickness absence.
  • Supporting Retail management teams with completing and submitting Occupational Health referrals.
  • Attending and chairing weekly Retail HR Surgeries to provide advice, coaching, and guidance to Retail management teams.
  • Travelling to stores and premises throughout the UK and ROI to support with employee relations cases as needed.
  • Attending Retail Leadership Meetings and District Meetings to provide HR expertise.
  • Leading on complex employee relations cases, escalating to the Retail HR Manager where necessary.
  • Assisting the Omnichannel HR Support Coordinator with low-level employee relations cases and acting as a point of escalation for Retail HR queries.
  • Assisting in the creation and maintenance of Hotel Chocolat's HR policies and procedures.
  • Reviewing feedback from Retail Exit Surveys to identify patterns and trends, highlighting areas for improvement to the Retail HR Manager.
  • Working with the HR Systems & Data Analyst to produce reports detailing key HR metrics for Retail.
Requirements:
  • Experience advising on and managing a high volume of employee relations cases of varying complexity.
  • Excellent knowledge and understanding of UK employment law, regulations, and best practice.
About Us:

Hotel Chocolat is a leading premium chocolate brand, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the VelvetiserTM. We're a dynamic and growing company, with a strong focus on employee development and well-being.



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