Travel Money Advisor

3 weeks ago

Royston, Barnsley, United Kingdom Travelex Full time
Job Title: Travel Money Advisor

Are you passionate about helping customers navigate the world of international money? Do you have a keen eye for detail and a knack for building relationships? We're looking for a skilled Travel Money Advisor to join our team at Travelex

About the Role:

As a Travel Money Advisor, you'll be the go-to expert for customers seeking foreign exchange solutions. You'll work closely with our retail customers to understand their travel and currency needs, providing tailored advice and support to ensure their experience is seamless and stress-free.

Key Responsibilities:
  • Nurture and form relationships with customers to gain a deeper understanding of their travel and currency requirements
  • Establish yourself as a trusted advisor, providing expert guidance on Travelex products and services
  • Process foreign exchange transactions accurately and efficiently, ensuring customer satisfaction and loyalty
  • Deliver on key performance goals, both procedural and customer-focused
  • Utilize your attention to detail to process daily online FX requests and deliveries
  • Implement best practice legal and regulatory standards, adhering to Travelex compliance procedures
Requirements:
  • Numerical proficiency, with a strong grasp of numbers and attention to detail
  • IT proficiency, with experience working with computers and in-house till systems
  • Excellent communication and interpersonal skills, with a passion for building relationships
  • Desire to succeed, with a drive to make a positive impact and deliver exceptional customer experiences
What We Offer:

As a Travel Money Advisor at Travelex, you'll enjoy a range of benefits, including:

  • A competitive salary and monthly bonus
  • A wide range of insurances, including private medical, dental, and critical illness
  • Employee wellness programs, offering guidance and tips on physical, mental, and financial wellbeing
  • Flexible hours and shift patterns, with opportunities for overtime
  • 25 days' holiday (pro-rata), plus bank holidays and the option to sell days
  • A pension with a great provider – Scottish Widows
About Travelex:

We're one of the market-leading specialist providers of foreign exchange, with a network of stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

At Travelex, we value diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We're an equal opportunities employer and welcome applications from all qualified candidates.

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