Customer Service Specialist
5 days ago
We are seeking skilled and enthusiastic individuals to join our team at Popworld, the UK's leading entertainment venues.
Salary: An estimated £18,000 - £22,000 per annum, depending on experience and location. We offer competitive pay rates for part-time employees.
Job Description
- Welcome and engage every guest in a friendly and welcoming manner, providing exceptional customer service.
- Prepare and serve high-quality food and drink with precision and care, meeting the expectations of our discerning customers.
- Make personalized recommendations to elevate guest experiences and increase satisfaction, driving repeat business and positive word-of-mouth.
- Maintain a clean and safe environment for guests and colleagues alike, adhering to health and safety standards.
Required Skills and Qualifications
- You must be 18 years or older to apply, as the role involves the sale of alcohol.
- A strong passion for delivering excellent customer service and a commitment to providing an outstanding guest experience.
- Good communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment.
Benefits
- A Reward Card via the MiXR App, offering 25% off food and drink for you and all your friends across our Managed Estate.
- Access to Stonegate Xtra Rewards, an online benefits portal providing discounts across the High Street and other retailers.
- VIP entry to our Pubs and Bars, including exclusive events and promotions.
- Stonegate Hotel Discounts, allowing you to enjoy discounted stays at our partner hotels.
- Flexible working arrangements, enabling you to balance your work and personal life.
- David Lloyd Corporate Discount Rates, providing savings on fitness classes and gym memberships.
- Discounted Dental Insurance, ensuring you have access to affordable dental care.
- Early access to earned wages through Wagestream, giving you financial peace of mind.
- Award-winning development programmes to support your growth and progression within the company.
Company Overview
Popworld is part of the Stonegate Group, the largest operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes leading brands like Slug & Lettuce, Be At One, and Popworld. Learn more about a career with Stonegate Group at www.stonegatecareers.co.uk.
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