IT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Senior IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.
Key Responsibilities
- Provide 1st and 2nd line technical support to users, monitoring and prioritizing user requests using our IT helpdesk system.
- Diagnose software and hardware problems, and undertake repairs and upgrades as necessary.
- Monitor alerts and act as first response, escalating where required.
- Maintain backup systems across the business, ensuring data integrity and availability.
- Assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment.
About Our Company
Our client is a leading integrated forestry business operating across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m3 of sawn timber annually, this company is a major player in the UK's forestry industry.
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