Senior IT Support Specialist
4 weeks ago
As a Senior IT Support Analyst, you will be responsible for providing expert IT support to our clients. This role is a key part of our Technology Department and requires a high level of technical expertise and ability to work independently.
Key Responsibilities
- Provide 1st and 2nd line technical support to users using our IT helpdesk system.
- Diagnose software and hardware problems and undertake repairs and upgrades.
- Monitor alerts and act as first response, escalating where required.
- Monitor and maintain backup systems across the business.
- Assist in the installation and configuration of new servers, networking infrastructure and other IT equipment.
- Build, rebuild and configure computer, tablet and mobile phone systems.
About the Company
Our client is a leading integrated forestry business operating across five main divisions. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m3 of sawn timber annually, this company is a major player in the industry. As a Senior IT Support Analyst, you will be working with a team of experienced professionals to provide expert IT support to our clients.
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