Senior IT Support Specialist

4 weeks ago


Bexleyheath, Greater London, United Kingdom Michael Page Full time
Job Summary

As a Senior IT Support Analyst, you will be responsible for providing expert IT support to our clients. This role is a key part of our Technology Department and requires a high level of technical expertise and ability to work independently.

Key Responsibilities
  • Provide 1st and 2nd line technical support to users using our IT helpdesk system.
  • Diagnose software and hardware problems and undertake repairs and upgrades.
  • Monitor alerts and act as first response, escalating where required.
  • Monitor and maintain backup systems across the business.
  • Assist in the installation and configuration of new servers, networking infrastructure and other IT equipment.
  • Build, rebuild and configure computer, tablet and mobile phone systems.

About the Company

Our client is a leading integrated forestry business operating across five main divisions. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m3 of sawn timber annually, this company is a major player in the industry. As a Senior IT Support Analyst, you will be working with a team of experienced professionals to provide expert IT support to our clients.

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