Clinical Support Officer

2 weeks ago


Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are currently seeking a highly motivated and experienced Clinical Support Officer to join our Medical Department.

Your primary responsibility will be to provide administrative support to our Consultant(s) in Gastroenterology and Endoscopy, ensuring seamless day-to-day operations in the department.

  • You will be responsible for maintaining the Consultant's diary, booking appointments and organizing meetings.
  • Manage patient enquiries efficiently, exercising initiative and tact when necessary.
  • Assist with administrative tasks, such as data entry and record-keeping.

As a key member of our team, you will be required to work independently and as part of a team, using your own initiative and applying a high degree of confidentiality to all aspects of your work.

Main Responsibilities

Key responsibilities include:

  • Maintaining accurate and up-to-date records and databases.
  • Coordinating travel arrangements for the Consultant(s) and other team members.
  • Providing exceptional customer service to patients, relatives, and visitors.
  • Managing and prioritizing tasks effectively, ensuring deadlines are met.
Person Specification

We are looking for an individual with:

  • Previous experience in a secretarial or administrative role, preferably in a healthcare setting.
  • Excellent communication, organizational, and time management skills.
  • Ability to maintain confidentiality and exercise discretion when handling sensitive information.
  • Flexible and adaptable, with a willingness to learn and take on new challenges.

We offer a supportive and inclusive work environment, with opportunities for professional development and growth.



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