Customer Service Representative

3 weeks ago

Surbiton, Greater London, United Kingdom M&S Iceking Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at M&S Iceking. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner
  • Maintain a high level of product knowledge, including M&S products and services, to effectively recommend and sell to customers
  • Contribute to the overall success of the store, including achieving sales targets, maintaining store standards, and supporting colleagues
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance product knowledge and customer service skills

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong product knowledge and sales skills
  • Ability to work collaboratively as part of a team
  • Flexibility to work a variety of shifts, including weekends and holidays

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading retailer and contribute to the success of our store

About M&S Iceking

M&S Iceking is a leading retailer committed to delivering exceptional customer service and providing a unique shopping experience. We are passionate about our products and services, and we are seeking like-minded individuals to join our team.

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