Customer Service Advisor

4 weeks ago


Surbiton, Greater London, United Kingdom Absolutely Recruitment Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Absolutely Recruitment. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our clients.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries, ensuring a positive experience and resolving issues efficiently.
  • Work closely with the Customer Service Supervisor to identify and address repetitive complaints or potential problems.
  • Process payments and produce debt recovery files, maintaining accurate records and ensuring compliance with company procedures.
  • Collaborate with other sections within Operations to support workload, scheduling, and skillset requirements.
  • Perform general administrative tasks as needed, including order processing, payment processing, returns, and collating personalized items for packing.

Requirements:

  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to work effectively in a team environment and contribute to a positive and supportive team culture.


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