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Technical Support Specialist

2 months ago

Worcester, Worcestershire, United Kingdom West Mercia Police Full time
About the Role

We're seeking a highly skilled Technical Support Specialist to join our team at West Mercia Police. As a Specialist Technical Support Level 3 (Critical Saab Support) role, you will be responsible for providing technical support across our organization, ensuring a high level of service in terms of ICT services, specialist applications, and equipment.

Key Responsibilities
  • Provide technical support to internal and external customers, ensuring a quality end-to-end ICT service.
  • Contribute to an efficient and effective Customer Service, working as a member of the Specialist Technical Support Team.
  • Provide local supervision of work colleagues as required, ensuring a high level of technical expertise.
  • Contribute to the development and implementation of technical solutions to meet business needs.
Requirements
  • Essential:
    • Application support
    • Windows Server
    • VMware
    • M365
    • ITIL incident and change management
  • Desirable:
    • Command and Control system experience - ideally Saab SAFE
    • Network & Telephony
    • Database support
    • Radio (Airwave)
    • Azure Virtual Desktop
    • Omnissa Horizon
    • Load Balancing (preferably JetNexus)
    • Monitoring tools e.g. SolarWinds
    • Cyber security awareness
    • Experience of Operations & Communications Centres
    • Policing background
What We Offer
  • 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
  • Generous pension scheme.
  • Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
  • Police Mutual, affordable private healthcare and other savings.
  • Gym membership discounts.
  • Discounts on Electric Vehicles and Cycle to work scheme.
  • Register for a Blue light card - over 15,000 discounts from large national retailers.
How to Apply

If you require any support to complete your application or you have any questions, please contact the recruitment team on press option 1 then 5. Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.