Care Services Manager

1 week ago


West Wickham, Greater London, United Kingdom Home Instead Full time

Job Overview

We are seeking a highly skilled and experienced Care Services Manager to join our team at Home Instead. As a key member of our care team, you will be responsible for delivering exceptional care and support to our clients, while also driving business growth and development.

Key Responsibilities

  • Provide high-quality care and support to clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with clients, their families, and our care team.
  • Drive business growth and development through effective marketing, sales, and customer service strategies.
  • Lead and manage a team of care professionals, providing guidance, support, and coaching to ensure excellent care delivery.
  • Collaborate with our operations team to ensure seamless care delivery and high-quality services.
  • Stay up-to-date with industry developments, best practices, and regulatory requirements to ensure compliance and excellence.

Requirements

  • Extensive care experience with excellent customer service and man management skills.
  • Commercial awareness and ability to drive business growth.
  • Strong influencing and leadership skills.
  • Ability to demonstrate achievement of business growth targets.
  • Strong organisation and planning skills.
  • Ability to work well and accurately under pressure.
  • Flexibility to meet the demands of the business.

Qualifications

Due to the need to support the On-Call function, you should have a driving licence and access to a vehicle.

Additional Information

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.



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