Care Services Manager
3 days ago
Job Title: Client Services Manager
About the Role
We are seeking a highly skilled and experienced Client Services Manager to join our team at Home Instead. As a Client Services Manager, you will be responsible for providing exceptional care and support to our clients, while also managing a team of care professionals.
Key Responsibilities
- Provide high-quality care and support to clients, ensuring their needs are met and exceeded.
- Manage a team of care professionals, providing guidance, support, and coaching to ensure excellent service delivery.
- Develop and maintain strong relationships with clients, their families, and other stakeholders.
- Contribute to the development and implementation of care plans, ensuring they are tailored to meet individual client needs.
- Monitor and evaluate the quality of care provided, making recommendations for improvement.
- Collaborate with other departments to ensure seamless service delivery and excellent client outcomes.
Requirements
To be successful in this role, you will need:
Extensive care experience, with a proven track record of delivering high-quality care and support.Excellent customer service and man management skills.Strong influencing skills, with the ability to build and maintain relationships with clients, families, and stakeholders.Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities.Flexibility to meet the demands of the business, including participating in an on-call rota.Qualifications and Training
Due to the nature of the role, you will need to have a driving license and access to a vehicle. You will also need to undergo a Criminal Records check at the appropriate level.
About Home Instead
Home Instead is committed to safeguarding and promoting the welfare of adults. We expect all staff to share this commitment and adhere to our policies and procedures.
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