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Care Services Manager
2 months ago
Job Title: Client Services Manager
About the Role:
We are seeking a highly skilled and experienced Client Services Manager to join our team at Home Instead. As a Client Services Manager, you will be responsible for providing exceptional care and support to our clients, while also managing a team of care professionals.
Key Responsibilities:
- Provide high-quality care and support to clients in their own homes, ensuring their physical, emotional, and social needs are met.
- Manage a team of care professionals, providing guidance, support, and coaching to ensure they are equipped to deliver exceptional care.
- Develop and maintain strong relationships with clients, their families, and other stakeholders, ensuring their needs are met and their expectations are exceeded.
- Contribute to the development and implementation of care plans, ensuring they are tailored to meet the unique needs of each client.
- Monitor and evaluate the quality of care provided, making recommendations for improvement as needed.
- Collaborate with other departments, such as marketing and recruitment, to ensure a seamless service delivery.
Requirements:
- Extensive experience in care and customer service, with a proven track record of delivering exceptional results.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, families, and colleagues.
- Ability to work flexibly, including evenings and weekends, to meet the needs of clients.
- Valid driving license and access to a vehicle, with a willingness to travel throughout the community.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities, to ensure you have the skills and knowledge needed to excel in your role.
- A supportive and collaborative team environment, with a focus on delivering exceptional care and service.
- The opportunity to make a real difference in the lives of our clients and their families.
Area Covered:
- Bromley
- Orpington
- Petts Wood
- Chislehurst
- West Wickham
- Beckenham
How to Apply:
If you are a motivated and experienced care professional, with a passion for delivering exceptional care and service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].
