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IT Support Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Recruitment Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Just IT Recruitment. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our internal colleagues.

Main Responsibilities
  • Technical Support: Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Incident Resolution: Diagnose and resolve technical issues at first level to minimize downtime for colleagues.
  • Technical Information Gathering: Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills to effectively interact with colleagues and support teams.
  • Problem-Solving Ability: Demonstrate excellent ability to troubleshoot and problem-solve technical issues.
  • Team Player: Ability to work in a great team environment and provide excellent customer service.
Benefits
  • CompTIA A+ Certification: Gain CompTIA A+ Certification to enhance your technical skills.
  • Microsoft Endpoint Administrator and Microsoft 365 Administrator: Gain Microsoft Endpoint Administrator and Microsoft 365 Administrator certifications to expand your technical expertise.