IT Support Specialist

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Recruitment Full time
IT Technician Skills Bootcamp Placement Programme

Are you looking to start a career in IT? Our IT Technician Skills Bootcamp Placement programme is a 12-week programme that will give you the technical skills and knowledge needed to succeed in the industry.

Upon completion of the programme, you will receive a guaranteed interview with one of our top employers in the region. Our programme is designed to provide you with the skills and knowledge needed to pass the CompTIA A+ and Microsoft 365 exams, as well as soft skills such as communication and teamwork.

What You Will Learn
  • CompTIA A+
  • Microsoft 365
  • Soft skills including communication and teamwork

You will also gain a certificate of completion and the opportunity to gain globally recognised vendor exams.

Eligibility

Our IT Technician Skills Bootcamp Placement programme is available to all adults, regardless of prior attainment, aged 19+. To be eligible, you must:

  • Live in the North East Mayoral Combined Authority region
  • Be employed, self-employed, career changers, returners to work or unemployed within the last 12 months
  • Have access to a reliable internet connection with a PC/Laptop
  • Have the right to live and work in the UK
What to Expect After Completing the Programme

Upon completion of the programme, you will receive a guaranteed interview with one of our employers, who are currently looking to hire a Desk Side Support Engineer. As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support.

Responsibilities include:

  • Providing a single point of contact to internal colleagues reporting IT-related incidents
  • Diagnosing and resolving technical issues at the first level to minimise downtime for colleagues
  • Obtaining both technical information and business impact to enable support teams to resolve incidents effectively
  • Excellent ability to troubleshoot and problem solve
Benefits

As a Desk Side Support Engineer, you will enjoy:

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities


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