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IT Support Specialist

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Latcom plc Full time

IT Support Specialist Job Description

**Role Overview**

We are seeking an experienced IT Support Specialist to join our team at Latcom plc. As a 3rd Line IT Support Engineer, you will be responsible for providing in-depth technical support and solutions to our clients.

**Key Responsibilities**

* Perform in-depth solution research to assist with incident management or planned replacement of new products/solutions
* Support the production of technical specifications and solutions
* Advise colleagues from Service Desk roles when investigating incidents

**Requirements**

* Active Directory experience
* Windows Server expertise
* Azure 365 knowledge
* SQL skills to some level
* Hyper-V or VMWare exposure
* Enterprise storage technologies including SAN
* Excellent communication skills
* ITIL experience/understanding

**What We Offer**

* Training and certification opportunities
* Hybrid working arrangement
* Flexible working hours
* One-stage video interview process

**Note**

This role requires a full driving license and car for occasional site visits and on-call duties.