IT Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time
THE OPPORTUNITY

We're seeking a skilled and driven IT Support Specialist to join our dynamic team at Nigel Wright Group. As a key member of our IT department, you'll play a critical role in ensuring the smooth day-to-day operations of our business. With a strong focus on customer service and technical expertise, you'll be the first point of contact for all IT-related issues, providing essential support and assistance to our team members.

THE ROLE

As an IT Support Specialist, you'll be responsible for delivering first-line IT support for a wide range of technical issues. This will include troubleshooting and resolving problems, escalating issues when necessary, and collaborating with other teams to ensure seamless operational support. You'll also be responsible for proactively identifying and preventing potential IT issues, ensuring that our systems and infrastructure are running smoothly and efficiently.

YOUR SKILLS / EXPERIENCE

We're looking for candidates with proven hands-on experience in a similar IT Support role. A strong track record of troubleshooting and resolving IT issues is essential, as is proficiency with Microsoft Office 365, Windows 7 & 10, Active Directory / Group Policy, SharePoint, and basic network troubleshooting. Excellent communication skills and a customer-focused mindset are also essential for success in this role.

YOUR SOFT SKILLS

In addition to your technical expertise, your success in this role will be driven by your excellent communication skills and a customer-focused mindset. You'll need to stay motivated and self-reliant, especially when working remotely, and demonstrate flexibility with shift patterns while fostering strong collaboration with your team. If you're ready to take the next step in your IT career and believe you have the skills to thrive in this role, apply today

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