Senior Service Advisor

4 days ago


Southampton, Southampton, United Kingdom Silcom Recruitment Limited Full time

{"The Role": "Silcom Recruitment Limited is seeking a Senior Service Advisor to join a family-owned dealership group based in the Bursledon/Southampton area.", "Responsibilities": "
\tServe as the primary point of contact for customers, addressing their service needs and concerns with professionalism and courtesy.
\tOversee the scheduling and coordination of service appointments, ensuring efficient workflow and timely completion of tasks.
\tMentor and support junior service advisors, providing guidance and training to enhance their skills and performance.
\tEnsure accurate and comprehensive documentation of service requests, customer interactions, and service history.
\tEnsure adherence to company policies, industry regulations, and safety standards in all service operations.
\tAssist in promoting and upselling additional services or products to customers as appropriate.
", "Package": "Basic Salary: £28,000 - £30,000 [depending on experience] + £36,000 OTE
\tHours: Monday to Friday [8:00am - 6:00pm] & (1-in-12) Saturdays
\tIf you believe you have the necessary knowledge, experience, and enthusiasm to succeed in this role, please get in touch with us.", "Requirements": "
\tMotor trade experience
\tExcellent communication and interpersonal skills
\tAbility to work in a fast-paced environment
\tStrong problem-solving and analytical skills
\tAbility to mentor and train junior staff
\t"}



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