Audi Senior Service Advisor

3 days ago


Southampton, Southampton, United Kingdom Jago Consultants Full time

We are seeking a highly skilled and experienced Senior Service Advisor to lead our service team at Jago Consultants.

Key Responsibilities:

  • Act as the primary point of contact for customers requiring servicing or repair to their Audi vehicles.
  • Qualify service needs and establish a clear understanding and agreement with the customer of the work to be carried out.
  • Maintain accurate records of the service department loading system in line with workshop capacity.
  • Oversee the administration of loan vehicles and ensure seamless handovers.
  • Coach and manage the workloads of service advisors, providing guidance and support as needed.
  • Report directly to the aftersales manager and contribute to the overall success of the service team.

Requirements:

  • Full UK driving licence.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong leadership and coaching skills.

What We Offer:

  • Competitive salary up to £38,000 per year.
  • Full-time, permanent position.
  • 30 days holiday (including Bank Holidays).
  • Excellent training and genuine career progression opportunities.
  • Wellness Programs and Employee Assistance Program.
  • Employee Recognition Awards.
  • Employee benefit scheme with Perkbox for high street and online discounts.
  • Employee Discount.


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