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Technical Service Coordinator

2 months ago

Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full time

Job Summary:

We are seeking a highly skilled Technical Service Controller to join our team at Dawsongroup Environmental Municipal Civil. As a Technical Service Controller, you will be responsible for delivering exceptional customer service by optimizing resources to meet customer needs, maintaining service business performance, and working with the control team to review and plan field engineer workload.

Key Responsibilities:

  • Instill a culture of safety and quality in all aspects of the job.
  • Understand and respond to customer requests in a timely and professional manner.
  • Plan and manage jobs to maximize engineer productivity and efficiency.
  • Monitor and control job progress at every stage to ensure timely completion.
  • Liaise with customers and internal stakeholders to resolve issues and ensure mutual benefit.
  • Maintain accurate and up-to-date records of job information in all systems.
  • Provide regular feedback to customers to ensure high-quality service delivery.

Requirements:

  • Minimum of 3 years' experience in a technical or mechanical engineering role.
  • Previous experience in a similar role within a similar industry environment is desirable.
  • Relevant engineering qualification, such as City & Guilds or NVQ, achieved through a recognized formal training program.
  • Competence in the use of telematics as a diagnostic tool is preferred.
  • Ability to take ownership and responsibility for tasks and projects.
  • Commitment to delivering high standards of customer service.
  • Ability to prioritize work and work under pressure to meet deadlines.
  • High level of attention to detail and a strong desire to deliver service excellence.