IT Service and Performance Specialist

2 weeks ago


Dundee, Dundee City, United Kingdom Reed Technology Full time
About the Role

The IT Service Desk Specialist will be responsible for providing technical support to clients, both remotely and in-person. This includes troubleshooting complex issues, escalating to the service desk manager when necessary, and working within the service desk team to deliver strong technical support.

Your Key Responsibilities
  1. Provide technical support to clients, both remotely and in-person.
  2. Utilise in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues.
  3. Escalate to the service desk manager if required.
About You
  1. You'll have experience working within a service desk or IT support environment, ideally in a client-facing role.
  2. Strong knowledge of IT systems, including hardware, software, and servers.
  3. Strong knowledge of the Windows tech stack, including Microsoft 365 and Windows servers.
  4. Experience with email spam filtering and web filtering.
  5. Basic networking knowledge.
  6. Strong customer service skills, ideally gained within a managed service provider environment.
  7. A clean, valid UK driving license is desirable.
What We Offer

This is an excellent opportunity to join a training-oriented managed service provider who believes wholeheartedly in upskilling their teams. The successful candidate will work within a fantastic organisation that values growth and development.



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