Service Desk Support Specialist
1 week ago
Job Title: Service Desk Support Specialist
Location: Dundee (3 days in office, 2 days remote)
Salary: Up to 拢30k, depending on experience
About the Company:
Hamilton Barnes is an innovative and fast-growing IT services provider, dedicated to delivering exceptional support and solutions to a broad range of clients. We are committed to maintaining a high standard of service, while fostering a collaborative and rewarding work culture.
Role Overview:
We are seeking a skilled Service Desk Support Specialist to join our team. This role requires someone with strong IT knowledge, problem-solving skills, and a passion for providing exceptional customer service. You will be responsible for ensuring the smooth operation of both hardware and software systems for a diverse client base.
Key Responsibilities:
- Provide technical assistance for PC and laptop hardware.
- Support the installation, configuration, and maintenance of Windows Desktop and Server Operating Systems.
- Manage and troubleshoot Microsoft 365 and associated services.
- Use security tools like AV/EDR, spam filtering, and web filtering to safeguard systems.
- Diagnose and resolve basic networking issues, including DHCP/DNS.
- Implement security best practices to protect systems and data.
- Deliver excellent customer service in a client-facing role.
Essential Skills:
- Strong expertise in PC and laptop hardware troubleshooting and repairs.
- Hands-on experience with Windows Desktop and Server Operating Systems.
- In-depth knowledge of Microsoft 365 support.
- Familiarity with security tools, such as AV/EDR, spam filtering, and web filtering.
- Understanding of basic networking, including DHCP/DNS.
- A security-first mindset, with the ability to prevent and mitigate threats.
- Excellent communication skills and experience working directly with customers.
What's on Offer:
- Competitive salary up to 拢30k, depending on experience.
- Opportunities for professional growth, including paid certifications.
- A friendly and supportive work environment.
- Comprehensive benefits package, including pension, healthcare, and more.
How to Apply:
If you are a dedicated and skilled IT professional looking to contribute to a growing company, we'd love to hear from you. Please submit your CV for an informal chat.
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