Service Desk Analyst

4 weeks ago


Dundee, Dundee City, United Kingdom Ace Aquatec Full time
About the Role

Ace Aquatec is seeking a highly motivated and organized Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing timely and effective support to our customers, ensuring their success and satisfaction with our products and services.

Key Responsibilities
  • Perform daily checks of 3D Camera status, resolving or escalating issues internally
  • Conduct daily checks of HSU and other remotely connected equipment
  • Respond to customer escalations to help them resolve issues with the use of digital products
Requirements
  • 1+ years of admin experience, ideally in a project-based role
  • Experience of processes involving different departments/teams would be beneficial
  • Ability to organize effectively, both personally and across a team
  • Some experience using Jira would be beneficial
  • Competent with the Microsoft Office suite of software
  • Disciplined and self-motivated
  • Able to work independently
  • Time-efficient working practices with demonstrated abilities to work to deadlines
  • Excellent communication skills with good attention to detail and presentation
What We Offer

Ace Aquatec offers a range of exciting benefits, including:

  • 33 days annual leave
  • Death in service at 4 x your annual salary
  • Employee Assistance Programme
  • Enhanced parental leave policies
  • Birthday day off
  • Paid bereavement leave
  • Paid sick leave
  • Company pension scheme
  • Bike to work scheme


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