Service Desk Analyst
4 weeks ago
Ace Aquatec is seeking a highly motivated and organized Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing timely and effective support to our customers, ensuring their success and satisfaction with our products and services.
Key Responsibilities- Perform daily checks of 3D Camera status, resolving or escalating issues internally
- Conduct daily checks of HSU and other remotely connected equipment
- Respond to customer escalations to help them resolve issues with the use of digital products
- 1+ years of admin experience, ideally in a project-based role
- Experience of processes involving different departments/teams would be beneficial
- Ability to organize effectively, both personally and across a team
- Some experience using Jira would be beneficial
- Competent with the Microsoft Office suite of software
- Disciplined and self-motivated
- Able to work independently
- Time-efficient working practices with demonstrated abilities to work to deadlines
- Excellent communication skills with good attention to detail and presentation
Ace Aquatec offers a range of exciting benefits, including:
- 33 days annual leave
- Death in service at 4 x your annual salary
- Employee Assistance Programme
- Enhanced parental leave policies
- Birthday day off
- Paid bereavement leave
- Paid sick leave
- Company pension scheme
- Bike to work scheme
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