Claims Resolution Specialist

1 month ago


Cirencester, Gloucestershire, United Kingdom St. James's Place Full time
Job Title: Claims Adviser

At St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.

Key Responsibilities:
  • Work closely with Business Assurance, Field, Actuarial, and other colleagues to investigate and resolve client complaints in a timely and effective manner.
  • Review all evidence, including documentation, recollections of those involved, and what would be deemed reasonable, to ensure fair and equitable outcomes.
  • Proactively identify and escalate sensitive issues to ensure senior-level awareness at an early stage.
  • Review what has gone wrong, identify what needs to be done to correct the situation, and make the correction with minimal disturbance to the client.
  • Balance commercial considerations with the need to protect the client relationship.
Requirements:
  • Strong experience in complaint handling or quality control within the financial services industry.
  • Good technical understanding of products, including life, pensions, and investments, as well as Trusts and all types of Tax.
  • CII Level 4 Diploma in Financial Planning (or equivalent experience).
  • Excellent communication skills, both verbal and written, with the ability to make decisions and clearly document reasoning and action required.
  • Ability to remain calm under pressure, demonstrating effective time management and the ability to react to changes as they arise.
What We Offer:
  • Private Medical paid for by Company.
  • Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
  • Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
  • Parental leave – 6 months full pay.
  • 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.

We're committed to creating a flexible working environment that suits our people's lifestyles. If you're interested in learning more about our hybrid working policy, please don't hesitate to ask.

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage, please let us know by emailing us.



  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Key Responsibilities:As a Claims Resolution Specialist at St. James's Place, you will be responsible for investigating and resolving individual client advice or product-related issues. This involves working closely with colleagues to review all evidence, including documentation and recollections of those involved, and ensuring that the company treats its...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Title: Claims Resolution SpecialistJob Summary:As a Claims Resolution Specialist at St. James's Place, you will play a critical role in ensuring that clients receive fair and effective resolutions to their product-related issues. Your primary responsibility will be to investigate and resolve individual client complaints, working closely with various...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Summary:We are seeking a skilled Claims Resolution Specialist to join our team at St. James's Place. As a Claims Resolution Specialist, you will be responsible for investigating and resolving individual client advice or product-related issues that may become complaints if no action is taken.Key Responsibilities:Investigate and resolve client complaints...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a key member of our Business Assurance department, you'll play a crucial role in ensuring our clients receive fair and effective resolution to product-related issues.Key Responsibilities:Investigate and resolve individual client complaints or...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Work closely with Business Assurance, Field, Actuarial,...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Work closely with Business Assurance, Field, Actuarial,...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Work closely with Business Assurance, Field, Actuarial,...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Title: Claims AdviserAt St. James's Place, we're seeking a skilled Claims Adviser to join our team. As a Claims Adviser, you will play a critical role in investigating and resolving individual client advice or product-related issues that may become complaints if left unaddressed.Key Responsibilities:Work closely with Business Assurance, Field, Actuarial,...

  • Claims Specialist

    4 days ago


    Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Key ResponsibilitiesCollaborate closely with Business Assurance, Field, Actuarial, and other colleagues to investigate and resolve individual client advice or product-related issues, ensuring timely and effective resolution.Conduct thorough reviews of all evidence, including documentation and recollections, to ensure fairness and equity in case...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Title: Complaints Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Complaints Quality Assurance Specialist to join our team at St. James's Place. As a Complaints Quality Assurance Specialist, you will play a critical role in ensuring that our complaints process is robust, effective, and aligned with industry standards.Key...


  • Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time

    Key Responsibilities:As a Customer Service Executive at Four Squared Recruitment Ltd, you will be responsible for delivering exceptional service and support to our valued clients. Your key responsibilities will include:Client Support: Providing expert advice on insurance products tailored to client needs, efficiently handling inquiries, policy renewals, and...


  • Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time

    Key Responsibilities:As a Customer Service Executive at Four Squared Recruitment Ltd, you will be responsible for delivering exceptional service and support to our valued clients. Your key responsibilities will include:Client Support: Providing expert advice on insurance products tailored to client needs, efficiently handling inquiries, policy renewals, and...


  • Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

    Job Summary We are seeking a skilled Compensation Specialist to join our team at St. James's Place. The successful candidate will be responsible for maintaining compensation and grading structures, conducting fixed and variable pay analyses, remuneration reviews, and benchmarking. Key Responsibilities Support the annual remuneration review process,...


  • Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time

    Key Responsibilities:As a Customer Service Executive at Four Squared Recruitment Ltd, you will play a pivotal role in delivering exceptional service and support to our valued clients. Your key responsibilities will include:Client Support:Efficiently handle inquiries, policy renewals, and claims.Provide expert advice on insurance products tailored to client...

  • IT Support Specialist

    1 month ago


    Cirencester, Gloucestershire, United Kingdom QA Full time

    Job Title: IT Helpesk ApprenticeWe are seeking a motivated and enthusiastic individual to join our team as an IT Helpesk Apprentice. As a key member of our IT department, you will play a vital role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to incoming phone calls and emails, gathering required...

  • IT Support Specialist

    4 weeks ago


    Cirencester, Gloucestershire, United Kingdom QA Full time

    Job Title: IT Helpesk ApprenticeWe are seeking a motivated and enthusiastic individual to join our team as an IT Helpesk Apprentice. As a key member of our IT department, you will play a vital role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to incoming phone calls and emails, gathering required...


  • Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full time

    Role:We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.This software is run as SaaS offerings hosted on cloud environments.Key...


  • Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full time

    Role:We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.This software is run as SaaS offerings hosted on cloud environments.Key...


  • Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full time

    Role:We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.This software is run as SaaS offerings hosted on cloud environments.Key...


  • Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full time

    Role:We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.This software is run as SaaS offerings hosted on cloud environments.Key...