Aftersales Technical Support Specialist

4 weeks ago


Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full time
Role:

We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.

This software is run as SaaS offerings hosted on cloud environments.

Key Responsibilities:
  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs and configuration files, providing timely resolution and guidance.
  • Develop and maintain software development skills, including C/C++, Java, Python.
  • Experience with IT infrastructure monitoring tools, such as Nagios, AWS CloudWatch.
  • Knowledge of Linux or equivalent command line interfaces.
  • REST API configuration and database experience, including SQL.
  • Networking and server infrastructure knowledge.
Requirements:
  • Strong technical background and customer-facing communication skills.
  • Proactive approach to problem-solving, ensuring customer satisfaction.
  • Ability to work closely with the development team to investigate and resolve technical issues.
What We Offer:

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.



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