Aftersales Software Support Specialist

1 month ago

Cirencester, Gloucestershire, United Kingdom People Source Consulting trading as Experis Full time
Role:

Graduate Software Support Engineer

Onsite role: This position is exclusive to People Source Consulting trading as Experis.

We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.

This software is run as SaaS offerings hosted on cloud environments.

This is a customer-focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigate and resolve technical issues to enhance product reliability and performance.

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.

Key Responsibilities:
  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
  • Software development skills e.g. C/C++, Java, Python.
  • Help desk ticketing systems i.e., experience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch.
  • Knowledge/experience using Linux or equivalent command line interfaces.
  • REST API configuration.
  • Database experience e.g., SQL.Networking and server infrastructure knowledge.

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