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We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.
This software is run as SaaS offerings hosted on cloud environments.
Key Responsibilities:- Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
- Investigate and resolve technical issues through analysis of product logs and configuration files, providing timely resolution and guidance.
- Collaborate with the development team to enhance product reliability and performance.
- Contribute to the improvement and development of our software platforms to improve the sustainability of the planet.
- Software development skills (e.g., C/C++, Java, Python).
- Help desk ticketing systems (e.g., JIRA).
- Experience of IT infrastructure monitoring tools (e.g., Nagios, AWS CloudWatch).
- Knowledge/experience using Linux or equivalent command line interfaces.
- REST API configuration.
- Database experience (e.g., SQL).
- Networking and server infrastructure knowledge.
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