Software Support Specialist

4 weeks ago


Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full time
Role:

We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software Canvas.

This software is run as SaaS offerings hosted on cloud environments.

Key Responsibilities:
  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs and configuration files, providing timely resolution and guidance.
  • Collaborate with the development team to enhance product reliability and performance.
  • Contribute to the improvement and development of our software platforms to improve the sustainability of the planet.
Requirements:
  • Software development skills (e.g., C/C++, Java, Python).
  • Help desk ticketing systems (e.g., JIRA).
  • Experience of IT infrastructure monitoring tools (e.g., Nagios, AWS CloudWatch).
  • Knowledge/experience using Linux or equivalent command line interfaces.
  • REST API configuration.
  • Database experience (e.g., SQL).
  • Networking and server infrastructure knowledge.


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