Software Support Specialist

1 month ago


Cirencester, Gloucestershire, United Kingdom Experis - ManpowerGroup Full time
Role Overview

We are seeking a skilled and motivated SaaS Application Support Engineer to join our dynamic engineering team to provide second- and third-line technical support to our customers using our leading-edge solution telemetry system software Canvas.

Key Responsibilities
  • Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.
  • Investigate and resolve technical issues through analysis of product logs and configuration files, providing timely resolution and guidance.
  • Collaborate with the development team to enhance product reliability and performance.
Requirements
  • Strong technical background and customer-facing communication skills.
  • Proactive approach to problem-solving and customer satisfaction.
  • Experience with software development skills e.g. C/C++, Java, Python.
  • Knowledge of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch.
  • Database experience e.g., SQL.
  • Networking and server infrastructure knowledge.
What We Offer

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.



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