Maintenance Director

3 weeks ago


Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full time

**About the Role**

We are seeking a highly skilled Maintenance Director to lead our maintenance team at Heythrop Park Hotel. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our maintenance activities, ensuring our guests' needs and expectations are met.

Key Responsibilities:

  • Direct and lead the maintenance team to ensure all areas of responsibilities are covered.
  • Take ownership of the Maintenance department, monitoring consistent delivery of a quality Warner experience in line with the Warner Brand Standards.
  • Confidently deal with guest concerns, resolving problems and showing empathy and understanding.
  • Monitor guest insights, using feedback to drive a culture of improvement.
  • Effectively project for guest demand, monitoring resource and service, and proactively arrange appropriate resource/support to ensure the guest experience is not affected.

Requirements:

  • Understanding of different communication styles, along with your own, with the ability to communicate with versatility at all levels.
  • High level of operational knowledge specific to your area of expertise, with the ability to coach leaders and team members to thrive.
  • Ability to effectively lead, motivate, and engage your leaders and team, even in times of high demand.

What We Offer:

  • Free use of gym and leisure facilities.
  • Free or 60% discounted food onsite.
  • Access to numerous discounts and offers with many national brands and retailers.
  • A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development.
  • 20% discount for you, your family & friends across our Bourne Leisure brands.

About Us:

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities, and industries and are happy to discuss any reasonable adjustments or flexibility that you may require.


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