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Maintenance Director

1 month ago

Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full time

About the Role

We are seeking a highly skilled Maintenance Director to lead our maintenance team at Heythrop Park Hotel. As a key member of our facilities operations team, you will be responsible for ensuring the smooth operation of our facilities and delivering an exceptional guest experience.

Key Responsibilities

  • Direct and lead the maintenance team to ensure all areas of responsibility are covered.
  • Take ownership of the Maintenance department, monitoring consistent delivery of a quality Warner experience in line with the Warner Brand Standards.
  • Confidently deal with guest concerns, resolving problems and demonstrating empathy and understanding.
  • Monitor guest insights, using feedback to drive a culture of improvement.
  • Effectively project for guest demand, monitoring resource and service and arranging appropriate resource/support to ensure the guest experience is not affected.

Requirements

  • Understanding of different communication styles and ability to communicate with versatility at all levels.
  • High level of operational knowledge specific to the area of expertise and ability to coach leaders and team to thrive.
  • Ability to effectively lead, motivate and engage leaders and team, even in times of high demand.

About Us

At Warner Leisure Hotels, we are committed to providing an exceptional guest experience and creating memories for our guests. We are an equal opportunities employer and welcome applications from all backgrounds and communities. We are happy to discuss any reasonable adjustments or flexibility that you may require.