Guest Services Manager

3 days ago


South Bank, Greater London, United Kingdom Park Hyatt London River Thames Full time

About Park Hyatt London River Thames

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Situated in the heart of London, Park Hyatt London River Thames offers an unforgettable experience for guests. With 203 luxurious rooms, including two ambassador suites and a presidential suite, this hotel provides unparalleled comfort and style.

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Duties and Responsibilities

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  • Manage the Guest Personalisation Officers to deliver personalized experiences for guests.">
  • Collaborate with the Guest Experience Manager to optimize departmental operations.">
  • Coordinate with other departments to ensure seamless hotel operations.">
  • Train and develop the Guest Personalisation Officers to improve their skills.">
  • Monitor guest feedback and suggest improvements.">
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About You

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We seek an experienced individual with strong leadership skills and a passion for delivering exceptional guest experiences. Previous experience in hotel Guest Experience within the luxury segment is preferred.

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Benefits

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  • Enjoy 12 complimentary nights at Hyatt Hotels worldwide.">
  • Get discounted hotel stays for you and your loved ones.">
  • Access our Employee Assistance Programme and Headspace membership.">
  • 50% discount on food and beverages when dining at selected Hyatt Hotels.">
  • Continuous learning and development opportunities.">
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