Customer Experience Lead

12 hours ago


South Bank, Greater London, United Kingdom Park Hyatt London River Thames Full time

About Park Hyatt London River Thames

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Located in the heart of London, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature artwork, and convenient access to nearby attractions such as Big Ben, Buckingham Palace, and Kings Road, this hotel is an ideal launchpad to explore the city.

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Duties and Responsibilities

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  • Supervise and train Guest Personalisation Officers and assist the Guest Experience Manager in ensuring the smooth running of the department.">
  • Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience.">
  • Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.">
  • Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.">
  • Guide and empower the team to ensure heightened engagement with our guests.">
  • Assist the Front Office team with arrivals, check-ins, and departures seamlessly.">
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About You

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We seek an experienced individual with strong organizational and multitasking abilities who can lead our Guest Experience team. Previous experience in hotel Guest Experience within the luxury segment is preferred.

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Benefits

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  • 12 complimentary nights a year across Hyatt Hotels worldwide.">
  • Discounted hotel stays across Hyatt for you and your family and friends from the day you start.">
  • Headspace membership and access to our Employee Assistance Programme.">
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.">
  • Continuous learning and development opportunities to provide you with a clear career path and job promotion opportunities across Hyatt Hotels worldwide.">
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About Us

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Park Hyatt London River Thames is part of the global Hyatt brand, recognized as a Great Place to Work Company with over 1,100 hotels in more than 70 countries. We value diversity, equity, and inclusion and offer a supportive work environment that celebrates individuality.



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