Duty Manager

1 month ago


Reading, Reading, United Kingdom GLL Full time
About the Role

We are seeking a highly motivated and organized Duty Manager to join our team at South Reading Leisure Centre. As a Duty Manager, you will be responsible for ensuring the smooth operation of the centre, providing excellent customer service, and leading a team of staff.

Key Responsibilities
  • Unlock the leisure centre and set up for the day
  • Manage the day-to-day operations of the centre, including customer queries and staff supervision
  • Ensure the centre is clean and safe for customers
  • Prepare areas and equipment for sessions as required
  • Supervise staff on shift and allocate work effectively
  • Ensure all pool safety and operating procedures are in place
  • Maintain good housekeeping systems and assist management with improvement plans
What We Offer
  • A permanent employment contract with part-time and full-time options
  • A flexible worker engagement opportunity
  • A range of benefits, including a pension scheme, discounted gym membership, and career development opportunities
  • A Values-driven organization with a focus on customer service and staff development
Requirements
  • A can-do attitude and ability to work under pressure
  • Excellent communication and leadership skills
  • Ability to maintain a positive image of the centre and provide a welcoming service to customers
  • Experience in a customer-facing role or similar environment
About GLL

GLL is a charitable social enterprise owned by its staff. We are committed to providing excellent customer service and creating a positive work environment for our staff. We offer a range of benefits, including career development opportunities, a pension scheme, and discounted gym membership.


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