Sales Assistant

1 month ago

High Wycombe, Buckinghamshire, United Kingdom Ritz Recruitment Full time

Job Title: Trade Sales Assistant

Job Summary: We are seeking a highly motivated and customer-focused Trade Sales Assistant to join our team at Ritz Recruitment. As a Trade Sales Assistant, you will play a key role in supporting the Branch Manager in delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • Sales Duties:
    • Deliver outstanding customer service that exceeds customer expectations.
    • Approach customers with a positive attitude and ensure they are dealt with efficiently, courteously, and promptly.
    • Process customer orders and queries in a confident, efficient, and professional manner.
    • Maintain comprehensive product knowledge to provide expert advice to customers.
    • Identify opportunities to improve processes and enhance customer service, reduce costs, and improve margin.
    • Match customer needs to the best available product, including upselling and managing stock levels.
    • Check off all deliveries accurately and promptly, ensuring relevant paperwork is passed on efficiently.
    • Resolve customer issues/enquiries to a satisfactory conclusion.
    • Create effective, up-to-date displays in the showroom, ensuring all products are clearly coded, priced, and well presented.
    • Process specific customer requirements efficiently and promptly to meet delivery promises.
    • Ensure all promises made to customers are realistic, achievable, and completed.
  • Additional Responsibilities:
    • Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.

Requirements:

  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Ability to maintain accurate records and paperwork.
  • Basic computer skills and familiarity with sales software.

What We Offer:

  • A competitive salary.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • A comprehensive benefits package, including auto enrolment company pension, 23 days holiday, staff discount, uniform provided, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.

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